1 Introduction
PT Pamora Coffee Indonesia ("Company", "we", "us") respects the privacy of users of the Maksimal Food application ("App"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the App to order food and beverages, manage deliveries, earn loyalty points, and make payments.
By downloading, installing, and using the App, you consent to the collection and use of information in accordance with this policy.
2 Information We Collect
a. Account Information
- First name and last name
- Phone number (with country code) used for registration and WhatsApp OTP verification
- Member code and account identifier
- Referral code (if you register using one)
b. Location Information
- GPS coordinates (latitude and longitude) to determine and map your delivery address
- Saved delivery addresses, including labels (Home, Office, etc.), street address, contact name, and additional address details such as unit or floor number
- Last known location cached for up to 5 minutes to improve address accuracy
c. Order & Transaction Data
- Order history, cart contents, and selected menu items
- Delivery and pickup preferences
- Payment transactions processed via QR code and integrated payment gateway
- Loyalty point balance, point history, and redemption records
- Voucher and promotional code usage
- Reservation bookings (date, time, and party size)
- Referral activity and mission/reward engagement
d. Authentication Data
- Hashed password stored on our backend
- One-time passwords (OTP) sent via WhatsApp for phone verification (valid for 5 minutes)
- Session tokens stored locally on your device (valid for up to 24 hours)
e. Technical Data
- Standard request metadata sent to our servers (such as device platform, app version identifier included in HTTP headers, and IP address)
- Application activity logs used for troubleshooting and abuse prevention
3 How We Use Your Information
- Create and manage your customer account
- Process and fulfill your food and beverage orders
- Determine accurate delivery addresses and coordinate with couriers
- Process payments and generate QR codes for checkout
- Award, redeem, and track loyalty points and vouchers
- Manage reservations, missions, and referral programs
- Send transactional notifications (order status, delivery updates)
- Send promotional content where you have opted in
- Provide customer support and respond to your inquiries
- Maintain the security and integrity of our services
- Comply with applicable laws and regulations in Indonesia
4 App Permissions
The App requests the following device permissions, each used strictly for the purpose described:
- Location (Fine & Coarse) — To detect your current location when selecting a delivery address and to map saved addresses. On iOS, the App may request "Always" access to continue resolving your location accurately during an active order; you may grant "While Using" access instead if preferred.
- Photo Gallery / Storage — To save payment QR codes to your device gallery when you choose to do so. The App does not read your existing photos.
- Internet — To communicate with our servers and process your orders.
5 Third-Party Services
The App integrates the following third-party services to deliver its features:
- Google Maps — Used to display maps and convert GPS coordinates into readable addresses. Usage is subject to Google's Privacy Policy.
- Google Fonts — Used to render typography in the App. Font assets may be fetched from Google's servers, which may log standard request metadata (such as IP address) as described in Google's Privacy Policy.
- Payment Gateway — Payments are processed through a secure in-app WebView. Card and payment credentials are handled directly by the payment provider and are not stored by us.
- WhatsApp — Used to deliver one-time passwords (OTP) for phone number verification. Verification may return to the App via a deep link that includes a temporary OTP, session identifier, and signature, valid only for the brief verification window and discarded afterwards.
- Delivery Partners — Couriers receive limited order information (name, delivery address, phone) necessary to complete delivery.
6 Data Storage & Security
- Data is stored on secure servers operated by or on behalf of PT Pamora Coffee Indonesia
- All traffic between the App and our servers is encrypted via HTTPS/TLS
- Passwords are never stored in plain text
- Local data on your device (such as session tokens and cached profile) is cleared when you log out or delete your account
7 Data Sharing
Your information may only be shared in the following situations:
- With delivery partners to fulfill your order
- With payment providers to process your transactions
- With service providers (hosting, messaging, mapping) bound by confidentiality obligations
- With authorities when required by applicable Indonesian law
8 Data Retention
We retain your personal data only for as long as necessary to provide the service and to comply with legal obligations (such as tax and transaction records). When you delete your account, we remove or anonymize data that is no longer required.
9 Your Rights
You have the right to:
- Access your profile and order history through the App
- Update your name, phone number, and saved addresses
- Delete your account by contacting us at the email address below
- Withdraw consent for marketing communications at any time
- Request information about the personal data we hold about you
10 Minimum Age
The App is not intended for users under 17 years of age. We do not knowingly collect personal data from users below the minimum age. If you believe a minor has provided personal information to us, please contact us and we will delete it.
11 Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the App. Continued use of the App after changes constitutes your acceptance of the updated policy.
1 Acceptance of Terms
By downloading, installing, registering, or using the Maksimal Food application ("App"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the App.
2 Description of Service
Maksimal Food is a food and beverage ordering application operated by PT Pamora Coffee Indonesia. The App provides the following features:
- Browsing menu and placing orders for food and beverages
- Home delivery with GPS-based address selection
- In-store pickup
- QR code and online payment
- Loyalty points, missions, and rewards
- Voucher and promotional code redemption
- Referral program
- Table or seating reservations
3 Eligibility & Accounts
- You must be at least 17 years old to use the App
- You must provide accurate and current information during registration
- Account registration requires a valid phone number capable of receiving WhatsApp OTP
- You are responsible for maintaining the confidentiality of your account credentials
- You must not share your account, impersonate another person, or create multiple accounts to abuse promotions
4 Orders & Payment
- Prices shown in the App are in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise
- Orders are confirmed once payment is successfully processed
- We reserve the right to reject or cancel orders in cases of product unavailability, pricing errors, or suspected fraud
- Payment is processed through integrated third-party payment providers; we do not store your full payment credentials
5 Delivery & Pickup
- Estimated delivery times are approximate and may vary based on distance, traffic, and outlet workload
- You are responsible for providing an accurate delivery address and ensuring someone is available to receive the order
- If no one is available at the delivery address, the courier may attempt to contact you; repeated failed deliveries may result in order cancellation without refund
- Pickup orders must be collected within the time window indicated in the App
6 Cancellations & Refunds
- Orders may be cancelled before the outlet begins preparation, subject to the cancellation policy shown at checkout
- Refunds for cancelled or undelivered orders will be processed through the original payment method within a reasonable time frame
- Food quality complaints should be submitted through the customer support channel within 24 hours of delivery
7 Loyalty Points, Vouchers & Referrals
- Loyalty points have no cash value and cannot be transferred, sold, or exchanged for cash
- Vouchers and promotional codes are subject to the specific terms shown at the time of issuance, including expiry dates and usage limits
- Referral rewards are awarded only for genuine referrals; we reserve the right to withhold rewards in cases of abuse, fake accounts, or self-referral
- We may adjust, expire, or revoke points, vouchers, or rewards in cases of fraud or policy violation
8 Acceptable Use
You agree to use the App only for:
- Placing genuine orders for personal consumption
- Participating honestly in loyalty and referral programs
- Accessing features in the manner they are intended
9 Prohibited Activities
- Submitting fake orders, payment information, or delivery addresses
- Abusing promotions, referrals, or loyalty points through fake or duplicate accounts
- Using the App for any unlawful purpose
- Attempting to access another user's account or personal data
- Reverse engineering, decompiling, or modifying the App
- Disrupting, overloading, or attacking our servers or services
- Harassing, threatening, or abusing couriers, outlet staff, or customer support
10 Account Suspension & Deletion
We reserve the right to suspend or terminate your account if you violate these Terms. You may request deletion of your account at any time by contacting us at the email below. Upon deletion:
- Your account will be deactivated and you will not be able to log in
- Unused points, vouchers, and rewards will be forfeited
- Transaction records required by law (such as tax and financial records) may be retained for the required retention period
11 Intellectual Property
The App, including its design, logos, trademarks, text, graphics, and code, is the property of PT Pamora Coffee Indonesia. You are granted a limited, non-transferable, revocable right to use the App for its intended purpose. You may not copy, reproduce, or use our intellectual property without written permission.
12 Disclaimers & Limitation of Liability
The App is provided "as is" and "as available". While we strive to maintain availability and accuracy, we do not guarantee that the App will always be free from interruptions, errors, or inaccuracies. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages arising from your use of the App.
13 Changes to Terms
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated through the App. Continued use of the App after changes take effect constitutes your acceptance of the updated terms.
14 Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising from the use of the App shall be resolved in the competent courts of Indonesia.